Terms & Conditions
How to cancel orders before you receive your product.
If you placed your order in the last 24 hours and wish to cancel it before we have contacted you to arrange delivery of your order please call us on 01937 843736 or email us with the date of purchase, your full name and address.
What if my order has already been delivered?
We want you to be happy with the goods and services that you receive from our us. We will refund goods purchased from our site, as long as the following requirements are met:
- You have two days, from the receipt of goods, in which you can refund your order.
- You MUST inform us that you require a refund within two days.
- Purchases are returned in good condition and in original packaging, where appropriate, unless faulty.
- You must NOT destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.
- The cost of return postage will be at your expense unless the goods are faulty.
Refunds will be made to you within 28 days of receipt of the returned goods, as long as you have followed all of the procedures and timeframes above and below.
Refunds will be made to your credit or debit card only, via Paypal, our online payment facility. Please note, this may mean your payment is refunded into your own Paypal account, depending on your own Paypal settings.
Please note that when returning unwanted products (unless faulty) the customer will be held responsible for the cost of return transportation to us and may also be subject to a 20% handling charge due to the logistics involved in restocking the timber into our yards.
We are not responsible in any way whatsoever for any loss or damages you may suffer in relation to the information set out above, our returns or refunds policies or in relation to any goods or services you purchase or return.
Due to the nature of the product we sell, oak, an element of deterioration should be expected once the timber adjusts to its new environment. Cracking, twisting or wood boring insect damage is far from inevitable but not implausible either. We would not accept any liability with any of the issues above as these are all completely natural aspects associated with timber. With reclaimed oak an element of historical wood boring insect damage should be expected. Typically the insects will have left years ago. That said, should customers have any concerns, it would be their responsibility, not ours, to assess any damage and treat the timber where necessary. Beams which are cleaned sanded and finished by us will be treated for insect damage but no warranty is either given or implied by us, therefore we accept no liability in relation to any further issues.